Three steps, followed in order, every time.
Around here we just call that doing the job right. Every project — from a burst pipe to a full rebuild — moves through the same three phases.
Protect
Stop the damage from getting worse and keep your household safe. Panic can wait until it's safe to have one.
Document
Build the paper trail your insurance claim depends on — before cleanup erases the evidence.
Restore
A company that's actually there when the job's done — not just when the check clears.
Read these before you need them.
Three short, plain-English guides — written from eight years of doing this work — so you're never learning the important part for the first time mid-crisis.
The First 48 Hours
What to do — and what not to touch — in the first two days after water, fire, or storm damage.
Download FreeBefore the Storm
A seasonal checklist for roof, drainage, and emergency readiness — done in an afternoon.
Download FreeRead Your Policy Before You Need It
The numbers, terms, and people involved in a claim — explained before you're mid-claim.
Download FreeGet all three guides, free
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Michele
Twenty-one years in operating rooms taught me something most contractors never learn: there's no such thing as "close enough." I spent two decades in orthopedic and trauma sales — the kind of work where a half-millimeter matters and you don't get to redo a surgery because you rushed the paperwork. Trauma surgery doesn't just fix an injury — it changes the rest of that patient's life, for better or worse, depending on how it's handled. I see that same weight when a homeowner trusts me with their house, whether it's a renovation they've been saving up for or a disaster that just upended their week. Either way, how I handle it is going to shape how they live for years afterward.
From there I moved into the 340B world, running national sales for TPAs navigating some of the densest compliance regulations in healthcare. Different industry, same rule: get the details right, or someone downstream pays for it. Those years also taught me something this industry doesn't always practice: return calls when you say you will, show up on time, document everything, and communicate like the people you're working with actually deserve an answer. It's a level of business responsibility and follow-through you don't often see on a job site — and it's non-negotiable at Hello-tex.
Now I run Hello-tex — a general contracting and restoration company, right here in San Antonio. People sometimes ask what an implant sales rep is doing running a construction crew. Fair question. But whether it's a kitchen remodel someone's dreamed about for years or a fire loss that turned their world upside down overnight, the job is the same: a high-stakes situation where the people involved are counting on someone to be the calm, exacting professional in the room. I've spent my whole career being that person. I just changed the room.
Yes, I still get the second look at the supply counter. Still walk job sites in an industry that does a double-take at a woman running the crew. Doesn't change the work — precision on paper, grit on site, and eight years of proof that it works.